>Aldo. IMPORTANT: Send in only one device per package. Use our. So, I got all my phones packed up and shipped (with a photo of all phones powered on and operating next to each mailing label). Downdetector only reports an incident when the number of problem reports is significantly higher than . "Warning: Don't Use Trade-In Program" VZW up to no good To trade in a device that's on an active line and keep the line active, you must first swap another device onto that line. Plus, a new line is required. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Verizon is being shady as hell rn. Also, $45/mo sounds like multi-line pricing. At any rate, my concluding response to them was that I wanted them to share my experience with executive management because I fear they are engaging in deceptive sales/trade practices and exposing Verizon to serious liability. However, the "damaged" category gets broken down further depending on how you answer certain questions. New comments cannot be posted and votes cannot be cast. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. If the trade value is less than the remaining installment balance, then you will continue to pay the installment until you reach 100 percent of the cost of your device before purchasing a new device. If you went to a cooperate store and traded the phone in at store normally it is activate pretty soon in the system. The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, we received a different device than expected, or the activation lock is turned on (e.g., Find my iPhone or the Find My app). We would be more than happy to assist you. Get the trade in value for a device. % of people told us that this article helped them. I'm eager to assist you in addressing this. Trade in your old phone - United States - Google Store Help Please help! We use cookies to make wikiHow great. The other day, I noticed, they appraised my phone for $142. Use your submission ID or email address to order a new kit or print another label. How can I get information about my trade-in submission? It is common for some problems to be reported throughout the day. I requested the trade-in kits again and again via all kinds of different methods, online, over the phone, over chat, etc - and the trade-in kits never arrived. Mobile device deals and promos FAQs | Verizon Support Shopping & Deals Mobile device deals and promos FAQs Learn how Verizon's mobile device deals work, including Buy One Get Ones (BOGO), trade-ins and free or discounted offers. Basic phones: Tools & Settings > About Phone > Status, Continue with your trade-in by choosing a payout method and your trade-in return method. Your Device ID and IMEI are listed under the Device Information section. I've never owned a S5 and definitely sent a S9. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. About trading in devices to Verizon Expand All If I could do it again I'd go to a store so you have someone's feet to hold to the fire to fix any issues. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Even if it's zero, we can still recycle the device for you. Reddit - Dive into anything Re: $800 Verizon Trade-in issue 2021-2022, Re: $800 Verizon Trade-in Issue 2021-2022, Have a phone you love? If so,. What else can I do, because even support has admitted that the IMEI number is a Galaxy S9. So I wanna know if anyone else actually got their credit? Step 2: Send us your old phone After you receive your new phone, turn in your old device. If youd like, you can apply it toward your bill, or save it for a future purchase. Today, they credited my account with $142. Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. We understand that you are experiencing an issue with your services. Hi! Go to My Devices in My Verizon. Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. Screen Repair, Water Damage Fixes and More for a Damaged Device - Verizon This article has been viewed 483,948 times. No trade-in value will be provided for these items, and they won't be returned. By using our site, you agree to our. Have a phone you love? If there is any remaining credit it will be put toward your Verizon account. I've been dealing with the same issue since December 2021. Even if your devices have no value, we can recycle them responsibly for you, for free. Im supposed to check back in 24 hours. Trade-In Value: Your Top Questions Answered | Articles | Verizon Accessibility Resource Center Skip to main content. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Check your spam folders because we send all notifications about your trade-in to the email address you provided. The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit. Device trade-ins are final. (Maybe he meant 6 months?) What the hell is going on? Each time the customer service rep assures me that this is very unusual, and they will resolve it for me and "not to worry", that I will be credited the full amount of the promised trade-in. The $35 fee helps to recover some of that revenue loss. This happens for a variety of reasons. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here are some answers to the most common questions about the device trade-in process. Have any lingering questions? You dont have to put your credit toward a new phone. Look for an email from us that explains how to prepare, pack and send or bring us each device you're trading in: Check your spam folders if you don't see it. Take advantage of Verizons trade-in program to get a new phone at a discounted price. To apply for this kind of trade-in you must be logged in to My Verizon. iPhone trade-in: How much is your phone worth? Available for Verizon and non-Verizon customers. Device trade-in value: How much is my phone worth? *Store drop-off and UPS options aren't available in all situations. I feel verizon lied. Trade-in your Apple. Step 1: Review your trade-in options Choose a new phone How do I change my address after I place my order? Phone: 1-888-369-5931 Email: CostcoOnlineSupport@wirelessadvocates.com Although you can get a refund on your phone within 90 days, you may still be responsible for early termination fees if you cancel your service after the trial period, which is typically 14 days. The iPhone 13, 13 Pro . Is there really a $35 restocking fee on returned merchandise? It's very quick and simple and will get results: Hello! Beginning today, every Verizon (NYSE, Nasdaq: VZ) customer can trade in an old phone cracked, broken, sticky buttons and all and get a 5G phone on us with select unlimited plans, on the 5G network you deserve. I consider it a deceptive business practice to entice new customers with trade-in credits and then NEVER send the required trade-in kits (even after repeated requests), and then when the customer finally mails them in without the kit - the trade-in value credit is only a FRACTION of what was promised. Have a phone you love? If you requested shipping materials and didn't receive the right quantity, contact the trade-in care team at 800-416-8894. Here is what I have received so far: Iphone 8: $400 - no acknowledgement - UPS shows it was delivered on 9/19, Iphone 8 Plus: $400 has been updated to $71.00, Iphone XR: $800 has been updated to $95.00, Iphone XR: $800 has been updated to $47.50. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. In general, charging issues are caused by a damaged charging port or a battery that fails to hold a charge. I have spent hours on the phone and chat trying to solve problem, to no avail. Goodness! I spent another 3+ hours today trying to reach a resolution, explaining the situation multiple times before someone finally acknowledged there was still a problem that needed fixing. How Does Verizon Trade-in Work:The Pros and Cons - GizmoGrind Here is what happened to me: I am a new customer and traded-in four Iphones. Which is why many of us end up with drawers full of unwanted or outdated electronic devices. Welcome to /r/Verizon! Re: $800 Verizon Trade-in issue 2021-2022 - Page 4 - Verizon Community I even spoke to one of the trade in specialists. Finally, they instructed me a way to request a mailing label that I needed to print myself. Delivered within 2 weeks of receiving your device to the email address provided during the online submission. Phones and other devices that were subsidized by a two-year agreement are eligible for a trade-in. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Avoid calling when you are on the road or have something pending. Enter your mobile number. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. If the FCC recieves enough complaints, they can document a pattern and force Verizon to clean up their act or face serious consequences. Note that I have all this documented in a chat. Verizon: The company's "free" offer is paired with a "promo credit" applied over 36 months. If you chose to bring your trade-in to a Verizon store*, use our. That is a standard industry practice. To get your device to us, you can either: Need to change your trade-in method? Excludes Verizon Prepaid plans. They basically said the store personnel and I were wrong, but they understood and were very sorry. I just had something similar happen, a Trade-in offer that went from $300 to $24. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. Sell Your Phone: Trade-In Your Smartphone for Cash | Verizon Don't use Verizon trade in program if you purchased phone from - Reddit Enjoy! Get up to $500 when you. I have the same issue, almost a year now with multiple attempts to resolve over hours of chats and phone calls. We understand that you are experiencing an issue with your services. Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). Here are your options for trading in a used mobile device to Verizon: To learn how to trade in your old device, watch our Device Trade-in video or read our Mobile device and phone trade-In guide. Start now. Refer to Trade in your mobile device FAQs and video for more trade-in information. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. You can put it toward a tableteven a smartwatch. Send in only one device per package. Its trade-in program only has two device condition categories: good and damaged. After a week or so I started receiving e-mails from Verizon that "we updated your trade-in value". Please send us a Private Note, to take a closer look. There were big warnings on the Verizon trade-in page that you MUST use the trade-in kit, but the representative assured me that the printed mailing label would be perfectly fine even though that contradicted their own website. 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