Please print the order confirmation page or record your order ID number for your records. When you pick up your item(s) in store, please bring your confirmation email, a photo ID and the form of payment you used to complete the order with you. ), that is what she told me later. I wouldn't give 1 star if it is not mandatory. They are having a laugh arent they? Its not like the shoes are on backorder- they are sold out and they will NOT receive another shipment. Missing order of running shoes. How do I contact Finish Line's customer support team? Remove the item from your cart and then add it again. Remember, estimated delivery and carrier transit times may vary based on your order's final destination. Two days later, I tried placing an order with JD Sports and the SAME thing happened. Just awful. I received an e-mail indicating Finish Line has started its after Christmas sale, so I went online, spent almost an hour ordering 5 items, checked out (#*******115), then a few minutes received a notification that my order got canceledagain! All team orders must be placed within a Finish Line store. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A week later, they come in perfect condition and in my size! My son's grandmother who lives in a different state purchased shoes from finish line for Christmas. I am switching to either footlocker or foot action! Another told me I was waiting on a refund without reading the notes. If your coupon is still not working and you believe that it should, we're here to help. If your order has been listed as "Processing" for more than 24 hours, this is most likely the cause of the problem. Dealer B's 3rd order isn't a Crew cab, but after 2 and 1/2 passes 2 tone is exhausted so again nothing scheduled. But when all of them have been pending all day and all the 100 orders are all released at once at 6pm, taking into account that I will have another 100 tomorrow, I was not expecting that. When I walked toward the entrance the initial salesman said "thanks." Absolutely disgusting. Absolutely! This was never told to us prior to retrieving the shoes from the back that the shoes were at the $160 price. If no coupon exclusion applies, verify that your shopping bag meets the terms and conditions of the coupon. The manager tells me to go get my shoelace. 9/20 $15.23 credit? Placed orders but within minutes it was cancelled. Turned his back to me and said "You have a blessed day" while he was walking away. This company need to hire good people to handle customer complaints.I bought a sneaker for my son and pay for ups shipping, I was shipped with ups but end up in local post office.the post office some how misplaced my package.I spoke to finish line customer service and was promised to get a replacement with 2days shipping.when I called next day to verify if package was shipped, It was not and they telling me to go pick up my package at post office.after I explained in plain english that the package is lost by post office.I ask to speak to a manager but was not allowed to speak to managerI wont be buying nothing here again.they should start the star count from zero not 1 so i can give them zero instead of 1 star. There was no other customers in the store but me. Since I didn't really get a reason I called the customer service number that was provided in the email. Put on hold again and speak to a supervisor and again no help. Is the finishline.com site down? Good luck with your business! I cancel my service and they still taken from my account,and no luck contact finish line.so had to order a new debit card.they will rob your bank account,and the car wash put scrathes on my vehicles. The Pro Max has hopped between that and Processing for a few days. ABSOLUTELY RIDICULOUS. After checking my email for tracking information I noticed there wasn't any updates. The manager says "ok fine just give him a finishline shoelace" in disgust. Accessibility Resource Center Skip to main content. I purchased an item from this company and they shipped me the wrong item. My son purchased a pair of expensive tennis shoes from Finish Line. Can I return an item purchased from Finish Line? I went into Finishline at Parks Mall in Arlington yesterday evening(April 3rd, 2015). Tip for consumers:Finish Line customer service might as well not exist. Crappiest customer service ever! 2023Finish Line, Inc. All Rights Reserved. Seriously?!?! The shoelace was dirty with some orange stuff. I am not happy at all about my experience with finish line. The thing about it is, the store looked abandoned when I walked in. When I entered the store, it seemed and looked abandoned. The website is HORRIBLE on release days and the customer service and supervisors appear to lack remorse of any sort! The company is a legitimate retailer that has been in business since 1976. They charged me $25 on 12/16/2009 (which i didnt notice) The reason for this was supposedly they "might" ship the items out in separate boxes! She stated rhe total price was $168.**. You can download a reminder on iCal or Google Calendar. She slumped over with her back to the door. I requested my money back and they even argued with that telling me that I could wait and she would personally ship the shoes when/if they became available. The manager who spoke with us stated the shoe was missed marked. Ordered a pair of 6.5 women Van's shoes. Do not order online I was sent some old dirty shoes that was supposed to be new also the box was torn up, I recently visited finish line in roosevelt field mall and I encounter the most unpleasant dealing with one of the female staff employed in finish line store inside macy's. i want to order two pairs of shoes from your website. The item that was reprocessed and shipped to me was a $10 set of Nike Socks, not the $100 Nike shoes I ordered at this point over a month ago. Unacceptable. Each product page contains a link to handy sizing charts beneath the product's available sizes. CPI-DS IBP Post Processing error I just want to cance estimated wait time 47 mins I have a screen shot of 4 hours 11 mins and counting. Finish Line gave Sports Illustrated my card number without my permission. Do yous ship to ireland and if so how long would it take. I highly recommend not ordering for them. After 4 days I am still waiting to receive my show. Yes, Finish Line offers competitive prices on athletic footwear and apparel by sourcing its inventory from multiple suppliers. What a terrible business and VERY POOR customer service practices! You can't cancel etc while it is still processing. How do you resolve this? Finish Line is an independent retailer and is not affiliated with any other companies. WebPlaced an order 8 days ago check to see where it is and it still says processing. She walked away and I saw slight tears rest in her eyes. I was outraged. It looks like you were misusing this feature by going too fast. Reviewers complaining about Finish Line most frequently mention customer service, business days, and tracking number problems. Fast forward today right after Christmas. Save time, save money and get shoes that actually fit your kiddo. Manager tells me to go look for it. After reviewing the items, click "Proceed to Checkout" or "Checkout with PayPal" (to checkout with PayPal, you will select the PayPal method of payment on the Payment & Billing page). I said how will I be able to know if they are comfortable. He replied "sorry about that." Just be aware that even if you receive a confirmation email there is no guarantee you'll get it by the date they give you. Please go to the "Purchase Summary" on our checkout pages to review the sales tax calculated for your online order. I rated 2 because I got the original order in perfect timing. Also, most of the issues are during the holidays, I think. Last weeks restocking probably filled the remaining orders from the week before and this weeks restocking will go to filling last Friday's orders (mine). If you continue to have trouble processing your order after resolving any issues with your method of payment, you can order your product by contacting Customer Care or by visiting a Finish Line store. I called customer service and they apologized and refunded my money but it took me over 2 weeks to get my money refunded on the card I used. I called them and they could see my order but didn't know why it hadn't been sent to me. I'm sorry JD Finish Line was not able to process your order. Contacted customer service through live chat, and 34 minutes later I was told, Finish Line is still waiting for more inventory and that's why my order is still saying processing. Is it trustworthy? Er, if you can only send 10 items in a day then I would think it makes sense to list as many items as needed to get that 10 items a day in sales. Finish Line Customer Support Lowest Rating. There was no status update after a week so I called, they said they are still printing the label. Then cashier says "not even $1?!" It said "Ray". Shipping confirmation email. This was my first order and will be my LAST order from Finish Line! Once I entered my pymt info it flashed back to the same screen as if I had to re-enter my information. I sent an email to customer service and received a confirmation that I would hear back within a short time, yet I never heard back from them, on two separate occasions. We were assisted by a sales associate and she seen the shoes pricing as well. Your purchase is confirmed and good to go, even if its still processing. Generally, the sales tax is determined based upon where the product is to be shipped in accordance with the laws of that state and/or locality. Basically there is nothing to do other than wait for it to finish processing. They shipped from Indiana and I live in Illinois. Well, this year I decided to give them another try and the same thing happened again. We know you want your sneakers and we'll do our best to keep you informed about hot releases and product sellouts. I liked everything about the shoe. Then a black guy with braids came out, with some fake canned statement about it being the theft policy and I can try on the left then the right separately. I said that she could hold my cell phone, driver's license or whatever. Customers should review the company's international shipping policies carefully before placing an order. Youll receive another email when your item is ready to be picked up in-store. Purchases generally must be shipped to a state with a Sales Tax Holiday to be eligible for the states Sales Tax Holiday exemption. You can narrow down the Sneaker Release List by date, gender and brand. Finish Line has a return policy that allows customers to return items within a certain timeframe for a refund or exchange. It seems to me that in light of the companys own mess up not once but twice it should not matter how they corrected the problem, it should have been corrected, including but not limited to sending me a pair of shoes even if they were a bit more expensive. Please note this includes brand, manufacturer, UPC, edition, binding, quantity, packaging, colour, etc. Order still Processing I wouldn't even them a one star but had to! Edited by: admediauk on Jun 3, 2014 7:43 PM. Did the idiot manager do me a favor by giving me free shoelaces for a new pair of shoes w/ dirty shoelace? By using our website, mobile app or other online services, you agree to these Terms of Use andour Privacy Policy, FREQUENTLY ASKED QUESTIONS - IN STORE PICKUP INFORMATION. How do I know if Finish Line is the right retailer for me? In addition, the products listed on our exclusions list DO NOT apply to meet minimum purchase amounts on certain offers we provide. Because we ship items from our warehouse as well as our stores, orders may be completed in multiple shipments. Am i doing them a favor by purchasing from their store? If there is a remaining balance to pay after you apply your gift card, you can enter your debit or credit card information to pay the balance. It is now the 4th, and I'm still fighting with finish line. Prescription Filling Process, How Prescriptions I do between 10 - 20 order a day and rarely have penders. I just received the following performance message from Amazon. I have placed an order online in July 2022 (#*******247) and received an order cancellation notice. I returned the item via the return label and I was credited for the shorts only. If you pay extra in order to receive your shipment early -- it will still go UPS ground. Even if its little I'm fine with that. I can't even cancel the order (i don't see how) and they're not replying to my ticket, it's fricking crazy. I am having that problem now, how did you resolve the problem? First, make sure the Finish Line Gift Card Number and PIN on the back of the gift card are entered correctly. I again explained everything to this lady and she gave me the same Im sorry, but the shoes are no longer available but should a pain become available she would personally ship them to me. I told her this was not acceptable that it had been over a month and the company had now messed up twice. I wanted to know what they were going to do to correct the problem and she basically told me that there was nothing they could do. I am completely disappointed with everything they have done. Complete Mortgage Process Timeline. No one was in the store except for me as a customer and four as employees, which I eventually discovered. If your shopping bag meets such parameters, verify youve entered all information correctly. The Ford ordering process explained from start What I don't understand is if you don't have the inventory to cover an order, why is your website allowing people to purchase these things? Since the order totaling $41.00 was charged, multiple charges have appeared. Finish Line Neve shopping here again! Provide the shipping address and destination for your order. I have been shopping for over 10 years with finish line and spend thousands of dollars a month to be treated like some type of high schooler! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Finish Line. But to put that on the paying customers is offensive. I ask him "umm where?" The manager looks and says "uhh its just a dirty shoelace" I reply "ok then let me have another pair." This could be attributed to no inventory available or insufficient/incorrect billing information." Or just from particular customers? To avoid your order being canceled, pick up your item in-store within 7 days after you receive the email notification that your item is ready to be picked up. Web4.1K views, 50 likes, 28 loves, 154 comments, 48 shares, Facebook Watch Videos from 7th District AME Church: Thursday Morning Opening Session Finishline posted you could get free shipping if $50 is spent. Well, I was told every day for 5 days to wait 24 hours for an update on the label. I guess there's always a first. I will not be shopping with Finish line online EVER! This could be attributed to no inventory available or insufficient/incorrect billing information." I can see if I was a kid with a bunch of kids, I do understand that stealing happens. I sent an e-mail to customer service twice and interestingly received identical responses from two different reps as follows: "My name is Christine [or Justine], and I will be happy to assist you with your order. Ummm until the items sell you dont know what your sales will be. Because I found the deal through slickdeals, I went back to the deal thread and saw that that others were posting the exact issue had happened to them, in various other sizes. As stated in our policies, sellers must list the exact same item, in the same format, as the item represented on the detail page. The company has a good reputation and has received positive reviews from customers. They weren't even the same size. I just so happen to check my statement and noticed that there was a charge that I did not authorize. How long does it take Anyways, it took waaayyyy too long to resolve this but I generally feel it's due to the lack of gift policies. After spending over 2 hrs on the phone with customer service I had finally argued enough and was done. Valid U.S. Military ID of eligible customer must be presented at time of purchase by eligible customer identified on ID. Is that message also on your seller central homepage? WebIf you do not receive a packing slip, please click on this link to pull up your order history: Order history Questions For additional questions or information regarding the status of Crappy company by far. We cannot do any order lookups, check trade values, check stock levels, or process any returns. I choose to donate $35/mo for a child in South America instead of giving money to a store where idiot sales people can look good. Once you settle into your home, you face a new timeline of making mortgage payments for the life of the loan. Unacceptable. When I ordered the sneakers the customer service representative sounded like they were unprofessional. Dealer B's Power Stroke order doesn't schedule as they are used up in previous passes so he has yet to have a unit schedule. Wait times vary based on demand. If you use the link below that I sent in my first email it will offer a better explanation as to why there might be a delay with pending orders. I knew this was harassment. i want to order a pair of adidas superstar shoes, but are these the original shoes here on this website? Tip for consumers:It would have been nice to know that you could not exchange the shoes under any circumstances if you wear them. See all the Frequently Asked Questions about Klarna. I then went up to this man messing with this young girl and asked him to get a shoe for me. Orders stuck in pending - General Selling on Amazon Enter Finish Line Order Tracking ID number in following web tracker form to Check your Parcel, Shipping, Courier, Shoe Package, Item status and Get Estimated delivery date details online. It is obvious this idiot manager is telling me im a cheap ### without literally saying it. They still charged me shipping for an item they screwed up. Sometimes, your order may not go through for various reasons. This offer is subject to coupon exclusions. In addition, I got home and inspected the shoes. Facebook users can now claim settlement money. Here's how. Why is my order still processing its up to a day now. 5. F for This discount may be used on purchases of sale items. It's like eating at a restaurant where the food sucks. I immediately contact finish line who originally told me the hold would fall off in 2-3 hrs. Does Finish Line offer international shipping? I call Finish Line immediately and after being on hold forever I get nowhere with the person I'm speaking with about when I can expect my shoes to be sent out again, we asked if they could possibly overnight them due to their screw up and we were told no. I wouldn't avoid finish line. We told her the sizes we wanted and she then proceeded to speak with a member of her management. Again, I waited on hold for over 20minutes when a manager finally took the line. Because of this, I will NEVER shop online at Finish Line again, and I will never visit any location bearing its name. The two I encountered were way in the back of the store and I had to call out to them to find them to see if anyone was even in the store. Keep your credit; I will no longer be shopping at ANY Finish Line. Was it my race that made them believe I could steal? https://docs.google.com/forms/d/e/1FAIpQLSd_lQTOjItdf2jzfNZ1QsMTGY6gpAWA9Eq2BrFiEtBJipcb_g/viewform. You can also apply a Finish Line coupon code to your order in the Purchase Summary section of the Payment & Billing page. My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I After selecting a lender, the next step is to complete a full mortgage loan application. I spoke to a gentleman who I had problems understanding. I know I ordered something Thursday, shipped Friday, but I wont get it till Monday. To apply Winners Circle Rewards to an order, Winners Circle members with rewards can enter their Winners Circle number and their reward number. Powered by Discourse, best viewed with JavaScript enabled, https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571. Simple steps to finish line in Maintenance Work Order. Horrible customer service. Click here for more information on the returns process. Mistakes happen, but the fact they're unwilling to assist a customer in making an error right is unacceptable to me. If youre encountering difficulties while attempting to check out, this may work as a reset and correct the error. I like to be honest and I was assured that I will receive my shipment in two days. Select "Place Your Order" to complete checkout. I DO NOT TRUST FINISH LINE. First, they send me the wrong shoes, so I spent about 100 dollars for a gift that my boyfriend still hasn't received. When I told her this was an unacceptable answer and asked to speak with a customer service manager she told me none were available, I argued with her for several minutes before she agreed to find me a manager and placing me on hold yet again. A states Sales Tax Holiday exemption will be applied automatically at checkout on eligible purchases. I received a text from Samsung on the morning of the 22nd However, a review of your account indicates you have listed against detail pages that do not exactly match your items. I asked to talk to a supervisor and I was told no! Then, choose the store you'd like to pick the shoes up from by clicking the Choose Location link and entering your city and state or zip code. Customer service is non-existent. I received an online order today I placed Sunday. The man messing with this girl looked to be of great strength. If you would like to check to see if a Finish Line store near you has an item you are looking for online, try these two methods: All shoes on our Sneaker Release List drop at 10 am ET unless otherwise stated via Finish Line email and/or social media. I regret that I did not record it. The financial institution determines how long pending transactions and holds remain on your account. The representative only said "sorry". The problem started when I got to the cashier. If it does, you can order it online and pick it up at your local store. However, I have seen NOTHING. Is thisnormal? Your debit or credit card will be charged once your order has shipped. Plus I sent an email two days ago and still no response. Now store won't refund me my money until I drive into one of their stores and return the item they sent to me in error. I told him the nearest was the next town over and I ordered online for a reason. Click the "Size Chart" link to view comparative sizing (measured in inches) to best understand typical size suggestions and conversions. 7th District AME Church: God First Holy Conference 2023 Does Finish Line have good customer service? He mentioned false advertisement, which I didn't understand why he mentioned it, but I told him that this wasn't a way to conduct business. I have to keep spending my time returning the shoes and they can't seem to get the size right. YOUR job is to ask the My kids are not spoiled. Merchandise eligible for the promotion is limited to select merchandise in the Finish Line store offering the promotion, but such merchandise may still be available for purchase online at. Once I waited in a digital line b/c internet traffic was so heavy, I was able to select the shoes and start the checkout process. Then I reply "I can go to another store for these shoes." Finish Line reserves the right to modify or cancel this offer at any time. From there, you can track your page in real-time and sign up to receive tracking updates via text message. After entering shipping, billing, credit card information during checkout process I received a error message stating that the transaction didn't go through. I will definitely not be returning to this store. That sounds more like Amazon are causing the delay by holding back the orders before releasing, perhaps similar to a velocity review if you have a sudden increase in orders, rather than a site glitch? Website still shows everything in stock in my size for the item, even though the customer service rep said they weren't. No it isnt on my home page at all and my account seems to be fully active, I have a large number of pending orders, and every time I look they are going up, either some competitor is fiddling with my listings or there is a problem. Now I was highly disappointed in Ray. He was advised that they do not accept ANY shoes that have been worn. Bad enough buyers waiting half an hour most of the time. I am just worried that it might not come within the said ETA. Does Finish Line sell only athletic footwear and apparel? I placed 2 separate orders and were charged twice on my bank account for each order. If you received the package and it contains the wrong item or an item is missing, well work with you to make it right. This christmas gift was icing on the cake and now we have to suffer because of no communication from finish line. Valid forms of ID include U.S. Military Services Privilege & Identification Card, Uniformed Services ID Card, DD214, VFW Membership card, Veterans Advantages VetRewards Card, VA Veterans ID Card and American Legion Membership Card. Dealer A's 3rd order is still OK so it also gets scheduled and uses up his final allocation. They are supposed to be giving me a $10 credit on my order. I was expecting to get it within maybe like 4-5 days but it hasn't even shipped yet Scan this QR code to download the app now.

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