It was over two weeks ago I made a fleeting visit and the signs are appalling. Clearly looking through the comments and elsewhere on the internet, there are problems with the system. How much am i in trouble? On receipt of the PCN now requesting me pay 105 PLUS 2.50 for the Toll, If I pay this IT WILL BE THE THIRD TIME I HAVE PAID. Any way, this EPCPLC mail was delivered to me exactly on 9 Jan 2016 This year I paid up for three passages for the two trips I have done this year as you can pay in advance. WebIf you fail to honour your payment, you get a Dart Charge PCN seven days later informing you that you owe 70. Britain wake up to reality! Firstly I didnt see the sign, which of course I now know I should have read whilst driving on these unfamiliar roads. Until the 31st of March 2016!!! Plus 2.50 crossing charge. The idea being that you pay the Congestion zone charge which you dont use and then get a fine for the unpaid crossing charge. WebOnline by visiting the Dart Charge website here. I paid going over and forgot to pay coming back. I called customer service and they have no record of my crossing on Monday!! So after a hideous long day on the road you get home have dinner, a couple of beers etc etc and of course forget the stupid crossing then get a fine through the post. On the first occasion of crossing without paying theyll send you a letter and give you the opportunity to pay the fee within a certain timescale. and do your self a favour credit your account with a tenner! Hi Chloe In typical single speed style this year's world championship has been announced. I feel annoyed that if it hadnt been for my cousin telling me the barriers have been removed & you now have to pay on line I would never of known anything about it, we are traveling from Nottingham to visit my relatives in Kent, we are due to travel on 1/11/15 so we will see how well things are sign posted, I have also just received a penalty notice for a crossing made on the 22.06.2015 which I paid 5.00 for on the 26.06.2015 , rang up yesterday the advisor couldnt understand it as a note had been made on the account that two crossing were made but they have only confirmation payment of one 2.50 . Hello Yes, this is true and we agree. Surely there is a time limit to issuing???? To top it all : unfair and confusing penalty system. I wish you the best of luck and let us know how you get on with this. Singletrack uses affiliate services calledSkimlinksandwhich means we may earn revenue if you buy a product after clicking a link to a retailer on our site. Ahh, yeah I think you only get the pay the 2.50 offer the first time. I had a long trip to make to the East of Germany with no internet access, so was unable to pay online until after midnight on the day following the crossing so potentially I will be issued with a penalty notice. How can we complain? The first time, when I called the Dart Charge number, it was waived as a first offence. The second time, I forgot again but woke up in the middle of the next night remembering I hadnt paid. You should contact the hire firm and get the number plate. Like many I remember crossing the bridge last year and had forgotten to pay when I arrived home, but at some point I do remember paying them something, but just couldnt find any evidence I certainly havent received any letters which they have suggested. (2). though they asked for this payment within 7th January (14 days from the notice), so I was only 2 days in late, The person I spoke to said that I can pay at the same price return 5 pounds. Its also clear the site is targeting millions of foreign drivers who use the crossing each year, with the website offering versions of the payment system in 18 languages.How to pay the official site: If paying online, make sure you save cash and get an official receipt by heading here otherwise you could be left with no proof of payment or means of appeal if something goes wrong.www.gov.uk/pay-dartford-crossing-charge. Hi Not sure if my last reply worked, but go here for info and a link to the appeal page. You should be given a 14-day reprieve on the first crossing at least. Drivers using the Dartford Crossing need to pay the Dart Charge in advance or by midnight the day after crossing. Why didnt the website tell me to pay both fines together and how come its taken a further 3 weeks for an offence on the same day. 1. Really worrying that they tried to charge you this amount. Its a French company so all that money being ripped off honest people who are just trying to get from A-B, happy to pay a charge, is going abroad. Shit system just like everything else dreamt up by money grabbers in government. I used the crossing twice for the first time in 2 years yesterday evening, with my pound coins ready. Any driver hoping to make a note is therefore forced to do so whilst driving, which must surely amount to the commission of a motoring offence (driving without due care and attention). I used the Dartford tunnel on 14 October and have just realised I didnt pay! If so what was the ruling? So how can I get the 14-day grace period and pay 2.50 only please? What should I do? Hi Folks, At least with cash you had to pay. Sufficient evidence that the vehicle was in a different location at the time of the fine. Where someone has paid a day or two late, and before Dart Charge have even begun to take action on the unpaid crossing by issuing a penalty charge notice, they can be few, if any, reasonable grounds for issuing a PCN, given that the purpose of the penalty system is to encourage compliance with the payment system. I agree with Alan its nothing but a big brother government scam. I paid online in advance of a return crossing (2 journeys) cost 5 via the gov website. I crossed the tunnel on 10th April, and only got a chance to pay online 2.50 now (11th April 2.45am). Just RTS their scare mail and tell them you have no contract with them. If it is 2.50, then let it be 2.50, how can an overnight or next day midnight turn to several hundreds of pounds, what happened to the road overnight. How to pay penalty without any letter to do? Fingers crossed.. I have just returned from travelling in the UK in my car. to inform me clearly I need to pay in advance or after, and please, NOTE as here in Italy Now, I have to ensure that any of our non fleet vehicles using this crossing, has the charge paid. I rang to pay first the first thing the following morning but they refused to apply the payment against those crossings and said we would receive a fine. Thanks everyone, called and spoke to a lovely man who was very helpful. I did not cross bridge since last 4 years but I received fine for crossing in Jan 2015 that day I have part exchanged my car for the fined one so Im owner since 16:00 and crossing was recorded at 13:20. See the section above for more details, or join up here. Forgot to pay dart charge MoneySavingExpert Forum For more information about the Dart Charge, click here. I have no issue in paying the normal crossing fee. Received a letter today(27 Nov 2015)but have proof of payment from Feb 2015. which is also a disproportionate amount of money. This morning I received a fine and Im devastated. I received a receipt (attached). The hire car company should have payed the 2.50 and charge you 38 (a steep 36 service charge). Do I stand a chance in hell of succeeding if I appeal, or will they just say no and add another 35 onto the fine since it will take me over the two-week period when the fine is 35 instead of 70? However, I suddenly remembered to pay tonight at 11.59 quickly found the website which I have never had to use before, started putting in my info. Find out more about London City Charges here. After all they have actually had the 5 for my crossing, even if my fat fingers caused me to mistype the number plate. I had no idea. I realised it after 3 days and payed for both to and fro journeys. This system seems crazy. this is an unfair practice. The fine will be: reduced to 35 if you pay within 14 days. I have today 14/11/2015 received a charge certificate for 105. I also would like to know if this may be a valid complaint to include in a represention, as well as my other issue with the PCN: And that is, I have received the Notice sometime after 17th of Sept., while absent from my address for 9 days. sanef Operations customer service email address CustomerService@dartford-crossing-charge.service.gov.uk, The SANEF website is https://www.saneftolling.co.uk/, I have received a PCN last week and I am looking to pay just the crossing as it is the first time this happened but I cannot see any option to do that on the PCN I received. But called to ask asI found out going through the tunnel means I have to pay too (thought you only paid while going through the bridge) but the man I spoke to said I now have to wait to receive a pcn as he cant take the payment. Will I be fined or should I get away with it seeing as I paid it 2 days later This is my first journey too? I paid the 5 anyway and when the PCN arrives will try to appeal it citing that I paid, albeit just after the deadline. Is this some kind of crazy joke? Expected letter came today, 70 but only 35 if paid within 14 days. This option lets you pay for pay for individual crossings up to 12 months in advance. Did you get anywhere with this as i am in the exact same situation. So it appears that you have to pay twice for the same crossing. I went to Bluewater shopping centre, coming from Birmingham, last Friday 6/11/15 & completely forgot to pay the congestion charge until Monday 9/11/15.I subsequently paid the 5 for rtn journey. Charges apply every day The Caura app is the easiest and fastest way to pay the Dart charge. My query is about the 14-day grace period for the first offence. So where does the money go from collecting these extortionate fines? If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. You should be fine. I received a Charge Certificate in the post yesterday (22/01/2016). Id rather believe that it is the result of a form of beaurocratic thinking which is removed from the lives and the needs of the people. Never did pay it, a few threatening letters arrived, duly ignored, eventually they went away. Lets see if they are human. I have not received a PCN and the only reason I am expecting to receive one is because of your offices response sent Fri 07/08/2015 10:41, to my message submitted online the same day. Herve. They hung up on me.As i have never recieved a fine for the 1st of Feb and as far as i was aware it was paid do they have a certain time limit to send something to me cheers jim. In any case, notwithstanding the fact that the PCN has not been delivered, and the concerns I have about that, I am extremely unhappy that the situation has arisen at all. Receipt FJ No 29616281 ref 150522132752022153F7N. Yes, I fully agree with you Alan. Try appealing to their better nature and when that fails sorry if send the name of the company through and we will add it to our hall of shame or should that be haul or shame! Only to get ANOTHER PCN issued on 25th November, for her other crossing on the 3rd July almost 5 months later. I have received Penalty charge notice and I paid them over the phone and received emails for confirmation. This would be the worst way to earn money. See Paying the Congestion Charge. Offer to pay for the next one at the same time, though Im not sure you can until you ge the code from the letter. Quote your charge notice number and explain why you believe the penalty is wrong. We went through the crossing on holiday last week. I then boarded a ferry which had such inadequate WiFi that I was unable to search online. Dart Charge Do I expect to receive a hefty penalty or do I still have the chance to pay the normal tariff. I just phoned them (0330 300 0120) and explained that I didnt have a clue there was a toll in operation as there were no signs or toll booths. Local residents put up with enough and should not be put out further by the crossing. I keep returning to sender yet they still come.? My wife made a return trip with our boys 8 days ago and when I asked her if she had subsequently paid she said Oh ****, no, I forgot! Came back from Cornwall this saturday, had a nightmare 10 hour journey. Hi, Now I just have sent an appeal to the EPCPLC and also to the Traffic Penalty Tribunal Have a question about anything related to London, England? The 14-day grace period is also referenced on the Gov.uk website, so can certainly be taken as official see quote taken from page below. Surely, they cant accept the payment and still issue a fine? You should certainly have a chat with the hire firm and find out their policy. Dont expect to get away with fines because the car is registered abroad, either, pan-European collection agents will chase you. Thanks for the message and were glad it helped. Ive seen something about a 14 day exemption for the first time being late to pay the charge, is that true? I just had to pay the 2.50 or whatever they charge. Hope youre feeling better now. Dart Charge contact centre Telephone: 0300 300 0120 Textphone: 18001 0300 300 0120 Every day, 8am to 8pm mark, Hi Mark, We are just giving information about the new charging system and are not part of the crossing itself.Please call the crossing info line 0300 300 0120. I driven through Dartford crossing on Saturday & driven back again on Sunday but felts so ill when I got back home so I went to bed as soon as I got in. 11. Dartford Crossing: do electric cars pay The signs, as you say, arent a lot of help for occasional users or visitors from overseas. Do you guys have any idea what kind of fine I'm looking at? They must be making a fortune from forgetful people like myself or the elderly. I did forget to pay on time but went in and paid when I remembered. If I hadnt read this this page I would never have known about the 14 days grace Both crossing took place during the daytime. Rely on GPO getting your letter to you within 14 days and hope for 2.50 or pay 37.50 to make sure it isnt going to rack up astronomically ! With a freedom of information request confirming more than 80% of appeals were accepted by Highways England in the first six months of the new system, its clear problems go far beyond mis-reading number plates. When I asked why would I pay 5.00 for a return trip instead of just 3.00 for a single trip the operator told me that she thought I had just paid them extra!!!!!! We have not heard this policy is changing. I would also like a refund of the toll which I had to pay again when you contacted me on the 20/05/2015, which may I also add is a lot longer than the 14 days grace you are supposed to offer but in fact it is 75 days after I crossed and PAID. Because I did the journey in a day Ive been collared for my return so no leeway to pay re first offence. We did manage to pay the following day (with difficulty) on my husbands phone, but we almost forgot, and I dont use a mobile, so if I had been on my own I would have been completely stuck and unable to pay. What it does not say is that paying before you get a letter just puts your cash in credit and is not used to pay for crossing. ~1500. I feel like some sort of criminal now. I called their help centre and was informed that I couldnt make the payment and will get a penalty for 70.00, no ifs or buts, just tough luck. ): I telephoned your office this evening to try and establish when I can expect to receive a PCN in relation to a crossing I made on 28 July. All this makes sure, everyone can pay up! Webpay or set up an account by phoning the Dart Charge contact centre Dart Charge Contact Centre Telephone: 01202 853806 Textphone: 18001 0300 300 0120 Everyday, 8am to However I used the toll a few days ago on a return journey and yet again, same scenario, kids, stress, traffic and I completely forgot. I suppose this is all part of our motorhome fun! However I used the crossing on 11 July, paid on 14 July (the first 2 times I tried to pay, the website didnt want to accept my number plate). If so, you should be fine for both trips. We often link to other websites, but we can't be responsible for their content. A few weeks later we received a letter from the Dartford Tunnel telling me that the return journey had not been paid and enclosing a fine. Was in a non fault accident, paid 250 excess, other driver has lied and didnt pay a penny as its a company lorry. Just been made aware that you have to pay to cross, sadly, the website doesnt prove you have crossed and owe a fee. This allows them to pay the original charge rather than the full fine. Simply paying when you get back should be okay for a first offence. The system is not logical and has many gaps. 6. I was travelling with my family on holiday, and a part that I didnt know any thing about new rules Contact Us - Dart Charge - GOV.UK Relieved to read your message! According to the chap on the phone the process of escalation is halted when you make a representation so the most Ill have to pay is 250 for both crossings even if its rejected but its a hell of a lot of money for a young family! In the past a similar approach to doing business has resulted in heavy fines for some companies. WebWe would like to show you a description here but the site wont allow us. I do want to pay, but was not aware of the strict timeline and penalties. Dont know if that helps, and you may not want the stress involved. Used crossing on Sat 27th Feb & again Sun 28th Feb. When I reached my destination my hosts were unaware of a crossing charge. Hi this has happened to me too. Theres no need to inform anyone about this as the Dartford crossing Charge system checks automatically. If you have a Blue Badge but still pay road tax, you have to pay the Dart Charge online payment. Dart Charge online payment is owned by the United Kingdom Government. I would appreciate your help. Will I win an appeal on such grounds. Come on England, surely they are other decent ways of collecting money, not an overnight or midnight practice!!! On the appeal page them start appeal link is very small and hidden at the bottom of the page hmm!https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal. I challenged them and he spoke to his supervisor who said yes I could pay the 2.50 Wtf I find it unbelievable that I have paid for the crossing on 28 July, in respect of which you are issuing a fine for non-payment, but you are holding that money in respect of a crossing I have not made and have no plans to make, and there is no means of getting that money returned to me. However, dont leave this until the last moment, because we phoned the number only to be informed it was too busy to take our payment.Pay by phone (if its not too busy): 0300 300 0120, Payzone retail outlet:This is where you can pop into a local store and pay for the charge by cash or other means. After checking with the TfL website, entering QE II bridge, the name that is given for the crossing on Google maps, I could find no evidence for a charge. ! and that having been used to pay as you go for years just using the tunnel a few times a year, remembering to pay after the event is something that is easy to forget. Is there a time limit within which the Dart Charge penalty notice has to be issued? I paid the 7.50 over the phone and they emailed a receipt. Was this the first time you have forgotten to pay? My company has been insured at Lloyds for over 10 years at approx $2MM premium a year, we have never had a loss.

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