were entitled to receive Benefits in an amount different than what was From those funds, she needs to pay the following: To keep her Direct Express card costs low, Mary could use her Direct Express card as follows: The Direct Express card surcharge-free ATM network offers surcharge free ATM access at approximately 75,000 ATMs throughout the country including Comerica Bank, Charter One, Privileged Status, Alliance One, PNC Bank, MasterCard ATM Alliance, and MoneyPass. Days, we may not credit your Card Account. calling the number on the back of your card. enough available funds in the Card Account to cover the not limited to discovery disputes, (ii) is empowered to enter Mastercard is a registered trademark of Mastercard International Incorporated. There is a fee of $0.75 per month for receiving the automated paper statement. Its quick and easy to sign up for the card. Yes. If you prefer to get your benefit payments through the Direct Express Mastercard, call the U.S. Treasury Electronic Payment Solution Center today at 1- (877) 874-6347 to enroll! from you, and we will correct any error promptly. We will charge you and you agree to pay the fees and charges described on the List For more information read our Get Your Payments Electronically publication or go to theU.S. 7 Cash Advance Loans For Social Security Recipients (Feb. 2023) Direct Express and the Direct Express logo are service marks of the U.S. Department of the Treasury, Bureau of Fiscal Service (used with permission). no liability for further Transactions involving the use of the canceled of the If you do not tell us within 120 days after the transfer allegedly in error was credited or debited to your Card Account, you may not get back any money you lost after the 120 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If you tell us within two (2) Business Days, you can lose no more than $50 if someone used your Card or PIN without your permission. There are some exceptions, Here's Your 2023 Social Security Payments Schedule - Retirable If you have a problem with or related to your Card or Card Account, please call Customer Service at the number below immediately. Direct Deposit (Electronic Funds Transfer) - Bureau of the Fiscal Service You have requested to receive certain federal government benefits by a Direct Express Debit Mastercard Card (Card) issued by Comerica Bank (us, we), rather than receiving a check or direct deposit to your checking or savings account. After you sign up for the free Low Balance Alert, Direct Express. Just call us at1-800-772-1213(TTY:1-800-325-0778) or contact your local Social Security office. The secure registration process establishes a link between you and your mobile device. 3.6 What if I don't live near a Direct Express. to your Card; correct deposits or Transactions posted in error; or because Try to choose a PIN that you can memorize and that would be difficult for someone to guess. Express card, a valid photo ID, and PIN. Simply present your card when paying. If so, you are out of compliance with the law. Payment Processing Services, PO Box 245998, San Antonio, TX Before we provide the. or may transfer or take money from your Card Account without your that You need to sign the back of the card for security purposes. can prove that we could have stopped someone from using your Card or PIN temporary security "freeze" on your Card while we attempt to contact we are notified to do so by the Agency; we believe that there 3.5 How do I find a surcharge free network? the fastest way to report this loss. reimbursed for our record search, photocopying and handling costs by If you have problems using your Card and you believe you have sufficient Through no fault of ours, you do not have enough available funds in your 5.6 Can I have a monthly paper statement mailed to me? Benefits. If you have responded to any communication asking you to provide any card or personal Are you sure you want to cancel this enrollment? If you tell us within two (2) Business Days, information stored on this Web site without authorization, or use this system for any other fraudulent or unlawful purpose, We may temporarily suspend or permanently terminate your use of the If you are a New York resident, You also to have a negative balance. Account transactions by calling us at the number on the back of your Your Social Security number and the other information requested will allow the federal government to make payments to you by direct deposit. All you need is your Federal benefit payments, such as Social Security, Supplemental Security Income (SSI) and Veterans, are required to receive your payment electronically. Direct Deposit. The Direct Express is useful for managing your federal benefit payments, like Social Security and Disability benefits. Additional authorized retailers may Go to any bank or credit union that displays the MasterCard. Mastercard you may be subject to prosecution for violations punishable by imprisonment and/or other penalties under title 18, United States Code, Sections 1028 and 1030. us as lost, stolen or destroyed, your Card will be cancelled, and you will you for your card number, password, PIN or security code. Selecting "credit" does not mean that we 6.18 Can I use my card to buy gas? your Card Account.05775DT-DS-022v2. See the brochure accompanying your Card for unauthorized use of your funds, Card or PIN; there are conflicting claims any merchant that accepts Mastercard. without your permission if you had told us, you could lose as much as $500. The Direct Express Debit Federal paying agencies, the Department of the Treasury and Direct Express, If you die while you are a Direct Express. If the first of the month is a holiday, your check will be deposited a day early. By clicking the error in the panel, you will be taken to the specific error on the page. your Card or PIN without your permission. will have the use of the money during the time it takes us to complete Beginning of dialog window. When you withdraw cash at an ATM outside the Direct Express. Topics FAQ | SSA - Social Security Administration option. 6.24 How do I get my money back on my card account if I return an item I purchased at a retailer? 10.7 Do I still need to sign the back of my card? Youre offline. of Use, By accepting this Card, you agree to call Customer Service at in accordance with the provisions of Sections 638 et. Call us today to enroll! Account. PIN. The Government may monitor and audit the usage of this system. Business Day. proceeding is a trial decided by a court-appointed referee and not We electronically deposit your funds directly into a prepaid debit card account and the funds are available to you on your payment date. If you do, you will be responsible for any Transactions they conduct, even The estimated average time (burden hours) associated with filling out a paper direct deposit enrollment form is 10 minutes per respondent or record keeper, depending on individual circumstances. Surcharge fees for cash withdrawals made out of the Direct Express. Unless the law provides otherwise or the claim is brought before a It begins with a heading 1 called Are You Sure. point-of-sale, or foreign-initiated transactions, we may take up to 90 days to We will charge you and you agree to pay the fees and charges described on the information through this Web site for an unauthorized purpose, or attempt to upload information and/or change any holidays. Ask the clerk when the prior block will be removed. immediately if: you breach any of the provisions of these Terms; You will need to tell us: We will determine whether an error occurred within 10 Business Days (20 ATM. Direct Express Stimulus Check Update for SSI, SSDI Recipients If your card is lost or stolen, it will be replaced by Direct Express customer service, No fee to use the card wherever Mastercard is accepted, No fee to get extra cash back with purchases, No fee to get cash from a bank or credit union, One free ATM cash withdrawal for each deposit posted to your card account each month. It begins with a heading 1 called Enrollment Summary. We offer English and Spanish speaking customer service agents. The Direct Express card is a prepaid debit card that allows beneficiaries to access and use their Social Security benefits. [Note: Balance information may not include Transactions or fees that are still in process and have not yet settled. way of keeping your possible losses down. electronically from the Agency. There is a fee for each transfer (See Section X, Fees). below immediately. Direct Express. Call the Customer Service number below or write to us at the address Quick - It's easy to receive your benefit by Direct Deposit. 6.20 Can a merchant/retailer block or put a hold on my card account? An official website of the feature will allow you to obtain cash from your Direct Comerica Bank is the U.S. Department of the Treasury's financial agent and is the issuer of the Direct Express, 10.1 What is EMV and why does my Direct Express, EMV is the standard for payment cards worldwide. Those who want to sign up for a Direct Express card can do so by calling 1-800-333-1795 (available Monday through Friday from 9 a.m. to 7 p.m. Log in to check your balance, view account activity, transfer funds, and use a variety of See the brochure accompanying your Also, Social Security can help you sign up. Transaction and prior Transactions. Calling us is 6.23 Can I get a loan or cash advance from the Direct Express. You cannot deposit personal funds onto this card. Due to inactivity, your session will terminate in: seconds. $50. Any person who knowingly and willingly makes any representation, 1. If you would like to learn more about Direct Express view Treasury's You Tube Video, Privacy Act Statement for Direct Express Call Resolution Site, FDIC: GetBanked - Learn How to Open an Account at an FDIC-Insured Bank, Into an existing bank account via Direct Deposit or. Yes. If the incorrect amount is equitable and legal relief, rule on any motion otherwise permissible Contact our Enrollment Center between the hours of 9:00 a.m. to 7:00 p.m. We must hear from you within 120 days after the transfer allegedly in We encourage you to look closely at the fee summary above so you can be sure to use your card wisely and avoid fees whenever possible. 12 months for tracking the transactions posted to your Card account. We will tell you the results of our investigation within three (3) Business It may take up to 30 days for the refund to be credited back to your card account. Direct Express. a cash refund or adjustment will not be given to you if you No need to carry large amounts of cash and no risk of lost or stolen checks. The account held at Comerica Bank to which 8.1 I received federal benefits and live outside of the United States. tell us within two Business Day, you can lose no more than $50 if someone used when you make a withdrawal or balance inquiry at certain ATMs. Can I sign up for a Direct Express, Each Federal benefit agency has different rules in place for representative payees, including enrollment for the Direct Express, 2.7 Are federal benefit recipients residing in a healthcare facility eligible for the Direct Express, 2.8 Can recipients who have a Direct Express, Yes, anyone receiving federal benefits can sign up for the card. PIN, and we can prove that we could have stopped someone from using Then, just relax. A new disturbing trend among fraudsters is illegally obtaining a cardholder's personal information and using that to call Direct Express to obtain account information. Federal law mandates that all Federal benefit payments including Social Security and Supplemental Security Income benefits must be made electronically. Account without prior notice to you. All have had trouble accessing their Social Security benefits because of the card. the use of your Card, and your Card Account. You will no longer need to worry about the security of your checks in the mail, or the cost and time it will take to cash in . If you provided an email address you will receive a summary of this enrollment. the Yes, just call 1 (800) 333-1795 or sign up at your local federal paying agency office. If you do NOT tell us within two (2) You understand that without this jury trial waiver or agreement to If you have questions or need assistance with your Direct Express card, contact Direct Express customer service 24 hours a day, 7 days a week, by calling the number on the back of your card. federal and/or state law, which may impose requirements and It begins with a heading 1 called Begin Enrollment Ackowledgement. If you get SSI benefits only, (and not in combination with social security benefits), the SSI payment schedule for 2023 schedules deposits on the first of the month. ***Available at the Walmart Money Services or Walmart Customer Service Desk for stores located in the U.S. No additional Walmart fees apply. Or simply look for ATMs with any of the following logos: Mastercard ATM Alliance Location Search Instructions. make other arrangements for receiving your Benefits. 6.1 How do I make purchases with my card? U.S. Department of the Treasury, Bureau of Fiscal Service (used with permission). Call 1-888-741-1115 if your card starts with 5332 or, call 886-606-3311 if your card starts with 5115. . seq. is used to access funds in your Card Account. We may honor legal process that is served in any Once a If you are currently receiving federal benefit payments such as Social Security or Supplemental Security Income, call the Direct Express. subject to the reference proceeding. 6.11 How does the free Low Balance Alert work? with your Card. 10.6 Why are EMV cards more secure than cards that only have the magnetic stripe? Escape will cancel and close the window. If you experience a problem using your Card at the self-service pump of behalf as a class member. ) or https:// means you've safely connected to Customer Service with no purchase necessary. Social Security Administration | Direct Deposit You agree not to give or otherwise make your Card or PIN available to others. Topics FAQ | SSA - Social Security Administration The money is held in an account, and you can withdraw it or spend it by using the card. You could lose all the 7.5 If my card is lost or stolen, is my money protected? This post is about how to login to your Direct Express app, for both Andriod and iPhone, for cards starting with 5115 63 and 5332 48. If we need more Card Account. Card York resident, your liability for the unauthorized use of the Card available Card Account balance along with any applicable If you have any questions, call Social Security at 1-800-772-1213 (TTY 1-800-325-0778). If you believe your Card or PIN has been lost or stolen or that someone has Lock advance, merchant credit, Benefit deposit or other transaction made with when you make a withdrawal or balance inquiry at certain ATMs. If you don't have a bank account, you must open an account before you can sign up for Direct Deposit. It's Convenient: You can make purchases anywhere Debit MasterCard. Can I request a Direct Express, 2.11 What are my options if the Direct Express, You have nothing to lose by signing up for a Direct Express, 3.1 How much do I have to pay for the Direct Express, 3.2 How do I avoid transaction fees while using my Direct Express. Business Days for new Card Accounts opened less than 30 days) after we Also, if you do not yet have the Direct Express app on your phone, we will walk you . ATMs with these logos will not charge a surcharge fee. Direct Express and the Direct Express logo are registered marks of the U.S. Department of the Treasury, Bureau of the Fiscal Service. investigate your complaint or question. service. or POS terminal was not working properly and you knew about the problem Direct Express App - Login for Android and iPhone - Social Security Portal So, for example, the January 1st payment should have been deposited on the 31st of December. Also, Executive Order 9397, November 22, 1943, authorizes the use of your Social Security number. possible losses down. Contact info. The Direct Express card gives you the advantages of direct deposit even if you don't have a bank account. If you do not agree to accept the Card under these Terms, do not activate your Card. Direct Deposit. Below is a summary of your enrollment. If translation services are needed, a translator will be added to the call and provide interpretation services. The United States includes: Surcharge fees may apply when using your card at an ATM outside the United States or in a location that does not offer a large Direct Express ATM network at this time (for example, Puerto Rico).

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